Latest Jobs at MTN Nigeria Plc

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable.

It is through the compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Analyst – Visualisation, Marketing

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecom Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

Requisition Number: 5530

Mission

To support the business in understanding and utilizing business intelligence information in order to make informed decisions

Description

Participate in the development and review of user requirements and/or functional specifications that relate to systems implementation and appropriate use.
Participate in designing and implementation of BI software and systems, including integration with databases and data warehouses.
Participate in the selection, blueprinting, requirements gathering, designing, and rolling out BI solutions to end users and continually strive for a unified single version of truth across all business intelligence data used for business decision.
Provide prompt resolution of BI systems issues related to integration of peripheral systems and ensure high levels of BI availability through support functions and in-depth testing.
Ensure that Marketing & Strategy and MTNN business requirements for data and analytics are adhered to.
Ensure availability and integrity of customer data (usage, behavior, ARPU, etc. by geography and product) and solve intelligence and information problems and provide insight from incomplete information.
Provide and articulate understanding of secondary data sources and knowledge of interoperability of data sources.
Provide business hands-on training and first level application support on business intelligence applications
Ensure the integrity of enterprise data information by ensuring correct business rules are adhered to, product configurations are in line with the existing data structures to support business intelligence practice.
Serve as data steward for all business intelligence data – availability and ease of use.
Demonstrate broad understanding of best practices for data and analytics, business intelligence and technologies to support business intelligence practice
Understand the telecoms data architecture landscape to derive value on data assets and support business decisions.

Qualifications and Requirements:

Education:

First Degree in any related discipline
Fluent in English.

Experience:
3-7 years’ experience which includes

Experience working in a medium organization
Work experience in a research or business analysis will be an added advantage.

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Analyst – Proposition and Customer Insights, Marketing

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecom Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

Requisition Number: 5567

Mission

To implement, monitor and report on customer connection, usage and retention initiatives to drive achievement of business objectives for High Value segment of the consumer market.
Provide relevant and up to date information to aid proper decision making with the authority limits of the Brand Manager.

Description

Provide input into the development of marketing plan that plays a role in effective product development, launch and quality adoption within the High Value segment
Monitor projects and ensure they are delivered to budget and on time.
Implement marketing strategies and initiatives to drive acquisition, usage and revenue growth of MTNNs High Value Segment customers.
Manage and coordinate brand promotion, product launch and re-launch from end-to-end.
Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
Continuously identify, review and monitor demographic profiles of the High Value segment customers
Work with the Youth Segment Manager in the development of advertising/communication concepts in support of MTN’s brand building initiatives that can be successfully executed in the High Value market place
Maintain and build the High Value brand through advertising, media and any other marketing means while managing relationship with key media agencies on a daily basis.

Requirements
Education:

First degree in any related discipline
Fluent in English

Experience:
3-7 years’ experience which includes:

Customer contact and understanding of consumers
Marketing plans, advertising materials and product life cycle monitoring
Experience in Telecommunications Industry/FMCG

Manager – Proposition and Customer Insights High Value Prepaid.Marketing NG

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecom Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

Create and drive the overarching high-value prepaid strategy for MTN Nigeria to drive quality customer acquisition, lead an integrated go-to-market strategy, and execute customer engagement programs to create sustainable and profitable market volume and value growth for the high-value prepaid segment within the consumer segment.
To assist and support the Senior Manager, High Value Segment—Consumer Segment Group, in the implementation of strategies to achieve agreed business objectives.

Description:

Develop detailed plans and programs to achieve set targets for profitability, revenue, value, and market share, and stir up demand in the market.
Contribute to managing the financial viability of key initiatives involving changes in subscriber numbers, cost of product/service delivery, Marketing spend, average revenue per user (ARPU), return on investment etc.
Drive profitability within the High Value segment through the effective implementation of High Value prepaid related campaigns.
Assess the current performance of existing high value prepaid products and determine whether the organization can accelerate growth by redefining its existing value proposition or creating new packages or solutions that can enhance revenue growth.
Review market and internal conditions and contribute to the development of marketing strategies for High value segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
Research Industry evolution & competition’s activities to Identify segment specific gaps and Strategies to exploit high value prepaid segment to MTNs advantage.
Develop comprehensive plans and programs to achieve High value set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
Monitor execution of High Value and emerging market strategies against specifications.
Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the High value market space.
Develop promotion campaigns to stimulate usage and profitable consumer connections.
Identify, review, and monitor demographic profiles of the High Value prepaid segment customers continuously.
Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
Collaborate with go-to-market teams in developing advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
Perform any other duties as assigned by the Senior Manager, High Value Segment.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Education:

First degree in marketing, business, or a related discipline. MBA is a plus.
CIM is a plus.
Fluent in English

Experience:

6 – 13 years’ experience which includes:

Experience working in a medium- to large organization.
Minimum of 3+ years of work experience in marketing or product/project management with a strong commercial acumen (ideally in the telecommunications, FMCG, or consulting industries)
Proven track record of managing high-value customer segments and driving revenue growth
Hands-on product management and development experience, including defining, launching, and optimizing products and services.
Demonstrated project management experience and excellence in driving cross-functional projects with multiple stakeholders.
Strong analytical and quantitative skills; ability to use data and metrics to make informed decisions.
Ability to work effectively in a fast-paced and dynamic environment.

Analyst – OTT Partnerships.Marketing NG

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecom Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

Responsible for the end-to-end coordination of the implementation of consumer OTT partnership strategy and plans. It requires strong analytical skills, market insight, exceptional communication skills, relationship management skills, and a deep understanding of emerging market challenges, good negotiation and partnering skill, ability to work cross-functionally. Must be able to identify industry trends and key influencers.

Description:

Identify opportunities for additional revenue streams through new partnerships and monetization strategies.
Grow recruitment and conversion of new data users through customer engagements on OTT platforms.
Implement and manage creative marketing campaigns and promotions that increase user awareness and drive customer acquisition.
Collaborate with internal and external teams to execute campaigns aimed at increasing data revenue and user engagement.
Collaborate with the Business Intelligence (BI) team to maintain databases, tools, and models for tracking and analyzing proposition performance metrics.
Leverage data-driven insights to refine product offerings and make informed decisions about future proposition development.
Develop a deep understanding of our business and partners’ needs, industry trends, and competitive landscape to drive revenue through collaborative efforts with partners.
Develop and execute strategies to drive incremental data revenue, increase MTN digital distribution, and enhance the user experience on MTN e-store on partner’s platforms in collaboration with partners.
Drive the implementation of scalable initiatives with partners, ensuring they meet business objectives.
Establish and manage strategic partnerships with OTT providers (e.g., Meta, TikTok, Google) and tech startups to enhance content offerings and drive revenue growth.
Support the development and execution of joint marketing campaigns in collaboration with OTT partners to increase data usage and user acquisition.
Conduct data product audits and reviews, customer use analysis, competitive analysis of matching products, and feedback on product enhancement
Track the performance of launched data propositions by monitoring key performance indicators (KPIs), including user engagement, data revenue, and customer satisfaction.
Prepare detailed reports on proposition performance, highlighting areas for improvement and optimization.

Education:

First degree in any related discipline
Fluent in English

Experience:

3 – 7 years’ experience with experience working with others

Experience working in a medium organization
Experience in product development, customer experience, Analytical Skills, Presentations and conceptualization of Concept.

Analyst – Customer Acquisition and Compliance Ogun

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Ogun| Nigeria.
Category: Telecom Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.

Description:

Evaluate performance measured against SIM registration channel objectives in the following areas:
- Trade Partner and Customer Acquisition AND compliance Partners
- Walk-in-Centers
- Mobile Lite
- Connect Stores and Connect Points
- Other Sim Registration Agents (Pentagon).
Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
Prepare monthly, quarterly and year to date (YTD) measurement reports.
Provide functional support to Customer Acquisition Manager
Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.
Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
Attend regulatory meetings at state level and share outcome with regional leadership

Education:

First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
Fluent in English

Experience:

3-7 years work experience which includes

Minimum of 3 years’ experience in an area of specialization; with experience working with others
Experience working in a medium organization:
- Project planning and reporting, sales/marketing or related function
- Experience using Data Mining Tools
Telecoms experience would be an added advantage

General Manager – Strategy and Innovation.Strategy and Innovation

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecom Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

Lead the development and implementation of the company’s strategic plan and strategic initiatives in collaboration with internal stakeholders.
Responsible for implementation of an innovation strategy to ensure a culture of creativity, experimentation and failing fast is embedded across the organization
Drive our transformation from a TelCo to a TechCo including oversight of digital transformation initiatives linked to the transformation

Description:

Lead the strategic planning process including the formulation of long-term objectives, key strategies and action plans
Lead an annual assessment of our competitive positioning considering industry trends and the competitive landscape
Translate business goals into actionable initiatives, ensuring alignment with industry trends, customer needs and competitive landscape
Drive the implementation and monitoring of strategic initiatives to ensure timely execution and achievement of desired outcomes
Periodically evaluate competition, market disruptions, regulatory changes and industry trends and dynamics to proactively inform positioning of the company and decision-making
Lead diagnostics and problem-solving workshops, applying economic/business principles and recognizing intricacies of complex problems to develop innovative solutions driven or supported by data
Identify strategic risks and develop risk mitigation strategies to ensure business continuity
Lead evaluation of successes and failures of internal consulting initiatives through rigorous post-implementation evaluation
Develop internal consulting competencies within Strategy & Innovation
Identify, evaluate and track the development needs and performance of staff within the team providing opportunities for staff to build on the company’s investment in their training and improve productivity.
Coach and mentor the team to ensure understanding of the objectives and goals of the division, awareness of all related job requirements and accountabilities and leverage human resources through the deployment of robust people management practices.

Education:

First degree in any relevant discipline
Fluent in English and language of country preferable
Possession of Project Management certification or an MBA is advantageous

Experience:

A minimum of 12 years of working experience, which includes:

Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role.
Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
Worked across diverse cultures and geographies.
Proven project management experience, preferably with an organization health component.
High performing individual with strong standing, credibility across organization and a natural internal network.
Strong analytical skills and sound business judgment.
Excellent problem-solving skills, ability to help others organize problem solving
Respected by employees, good mentor for subordinates
Excellent communication skills; strong networking and influencing skills

Manager – Wholesale National Roaming.Enterprise Business NG

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecom Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

Develop and grow the MTN national roaming strategy by collaborating with a team of commercial, technical, and financial experts.
Provide financial modeling, business case development, and project support to ensure the successful delivery of national roaming transactions and network sharing projects

Description:

Support the delivery of the national roaming function, business plan, and objectives.
Analyze industry prospects and gather information about growth, competition, and market dynamics to assist national roaming decision-making.
Develop detailed national roaming business models and plans.
Coordinate business model and plan data gathering and sanitization efforts.
Develop clear and detailed business plan outcome reporting documents and submissions.
Support the development of a process to regularly update and check actual outcome performance against business model and plan projections.
Coordinate with different business units for financials, procurement, implementation, and monitoring of national roaming deals and contracts.
Interface with Group national roaming project teams to support the socialization and sign-off of the overall business plan and model in-country.
Provide ad-hoc modeling support for other large or strategic national roaming requirements.
Manage central network function team budgeting and forecasting.

Education:

First degree in a quantitative field (Mathematics, Statistics, Accounting, Physics, Engineering, Economics) or any related discipline
Formal Project Management certification or training would be an advantage
Fluent in English

Experience:

6 – 13 years’ experience which includes:

Experience in the telecom industry
Project Management experience
Strong analytical and quantitative skills.
High Proficiency in Excel, PowerPoint Usage and other spreadsheet software

Manager – Wholesale MVNO.Enterprise Business NG

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecom Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

Oversee sales targets and strategies, maintain and expand the account base, achieve sales objectives, and enhance revenue and market share through excellent customer service and relationship management.
Act as the liaison between customers and internal teams, assist in creating customer value propositions, support business case analysis and financial modelling, and provide project planning and delivery support for MVNO (Mobile Virtual Network Operators) projects.

Description:

Contribute to long-term forecasts and predictions (2-3 years) by analyzing trends and performing industry competitor analyses to highlight areas of the business that may be developed further.
Provide input into operational planning to ensure revenue growth within the portfolio.
Enhance processes, systems, and support in line with changing work practices.
Deliver innovative solutions and service excellence to ensure effective services for the wholesale sector in an ever-changing environment.
Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within the assigned portfolio of accounts.
Implement effective methods and standards to provide a holistic key account management interface with the assigned national account portfolio.
Coordinate with different areas of the company for financials, procurement, implementation, and monitoring of MVNO (Mobile Virtual Network Operators) deals and contracts.
Collect and collate competitor information, generate insights, and provide feedback and recommendations to stakeholders.
Identify the viability, sustainability, and financial performance of accounts in the assigned portfolio, and provide recommendations and implement corrective actions as appropriate.
Develop and drive the execution of agreed projects.
Fulfill commercial relationship obligations within the allocated portfolio of accounts after commercial agreements are concluded.
Mediate the resolution of escalated queries within the assigned portfolio of accounts.
Drive the implementation, tracking, monitoring, and compliance of projects.
Analyze industry prospects and gather information about growth, competition, and market dynamics to assist national roaming decision-making.
Drive relationships with internal and external stakeholders to deliver bottom-line results

Education:

First degree in a quantitative field (Mathematics, Statistics, Accounting, Physics, Engineering, Economics) or any related discipline
Formal Project Management certification or training would be an advantage
Fluent in English

Experience:

6 – 13 years’ experience which includes:

Experience in the telecom industry
Project Management experience
Strong analytical and quantitative skills.
High Proficiency in Excel, PowerPoint Usage and other spreadsheet software

Engineer – Roaming.Network NG

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecom Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

To establish and maintain strategic technical interconnect and roaming partnerships with networks and carriers, ensuring seamless connectivity and optimal performance, with a focus on international and national roaming, MVNO, and RAN sharing.
Manage expertise and resource planning for assignments related to Roaming, MVNO, and RAN Sharing, special projects, and management requests.

Oversee the progress of assignments and escalate any roadblocks to the Manager for resolution.
Ensure adherence to methodologies prescribed by Group Tech and Bayobab, including identifying and defining issues, developing criteria, reviewing, and analyzing evidence, and documenting processes and procedures related to Roaming, MVNO, and RAN Sharing.
Supervise and manage staff in conducting interviews, reviewing documents, developing and administering surveys, composing summary memos, and preparing working papers or operations.
Implement programs, recognize control weaknesses, assess their materiality, and relate them back to the scope and objectives of the tasks.
Review programs to ensure appropriate testing mechanisms.
Oversee the identification, development, and documentation of issues and recommendations for improvement, as guided by the Manager Carriers, Senior Manager-Core Network Planning (CNP) and GM, Network Core and Transmission Planning (NCTP).
Develop recommendations to bring programs and operations into compliance with goals and objectives and document findings in reports.
Communicate the results, findings, and recommendations of projects through written reports and face-to-face presentations to the Manager Carrier Relations.
Follow up on the implementation of recommendations in a timely manner.
Perform control adequacy and effectiveness reviews of business processes related to Roaming, MVNO, and RAN Sharing.
Interact with staff, Manager, General Managers, and Executive Management to obtain and communicate relevant information to achieve the objectives of the Roaming, MVNO, and RAN Sharing function.
Involvement in CNP process designs.
Report on an ad-hoc basis on specific projects as necessary to Peers, Manager and Leadership as need arises.
Lead engagements related to Roaming, MVNO, and RAN Sharing initiatives within Network Group as assigned.

Education:

First degree in a related discipline (e.g., Telecommunications, Electrical Engineering, Computer Science)
Fluent in English.
Relevant certifications such as CCIA, NFVI, PMP etc. will be a plus.

Experience:

3-7 years of experience, including:

Minimum of 3 years of experience in an area of specialization related to telecommunications, roaming, MVNO, or RAN sharing, with experience in supervising others
Experience working in a medium to large organization
Experience in internal audit function is a plus
Ability to work in a dynamic and fast-paced environment
Strong communication and interpersonal skills to manage relationships with network partners

Senior Manager – Analytics and Insight.Enterprise Business NG

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecom Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

Oversee the development and management of EB data strategy, ensuring that strategic, marketing and operational decision-making is supported by accurate, efficient and effective business and market relevant insights.
Ensure adherence to policies and procedures that monitor and support EB business performance management
To help shape the strategy for data extraction, interpretation and governance.
To distill and provide deep understanding of customer needs and aspirations to enable MTN Nigeria engage more closely with its customers.

Description:

Provide strategic direction on Enterprise Business planning and pricing analysis
Ensure relevant business rules are applied in the budget process and forecasting scenarios for Enterprise Business performance
Manage the performance measurement and monitoring of EB propositions / promotion / activity to ensure that it adheres to EB business plan and provide feedback to senior management as requested.
Develop competitive pricing strategies for MTN Business product plans, solutions and value propositions
Determine and manage the development of new insight generation capabilities to enhance deployment of solutions and services in all Enterprise Segments (across both Corporate and SME segments)
Develop and execute Market insight and Lead generation strategies through research, relevant partnerships and channels
Manage business case development and analysis
Review feasibility assumptions used versus actual behavior in market after launch of product, promotion or activity.
Provide strategic direction and oversight on business performance reporting metrics (subscriber, revenue, margins, churn) of all EB solutions and services across all key segments
Provide analysis and insight to Management in areas of Client acquisition, analytics, churn management, revenue enhancement, margins, pricing and customer data knowledge management
Define and manage Enterprise Segment customer lifecycle management (CLM) framework in conjunction with the Segment Managers
Lead the development of data points for comprehensive reportage of EB activities, from lead generation, sales analytics, client relationship management and collections
Responsible for end-to-end reporting of all EB activities
Ensure integrity of EB financial modeling for key projects and propositions.
Manage process for Enterprise segment Competitor knowledge, monitoring and analysis
Ensure quality assurance for all business plans, pricing analysis and data generated for reporting
Review and assess competitive price reactions scenarios
Ensure Just-In-Time and accurate commission pay-out to direct sales team and channel/Technology partners
Manage ad hoc projects as directed by CEBO
Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

First degree in Accounting, Finance, Economics or related discipline
A master’s degree, preferably an MBA will be an advantage
Fluent in English and language of country preferable Fluent in English and language of country preferable

Experience:

9 – 17 years’ work experience which includes:

Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
Worked across diverse cultures and geographies advantageous
3 years in reporting business performance and financial analysis
3 years’ experience in business analytics and market insight.
Experience in business development

Engineer – Transmission Performance.Network NG

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecom Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

Mission:

Ensure automation and visibility across the Transmission network domain
Ensure Transmission Network Quality of Service monitoring, analysis, ensuring Transmission Network performance indices are maintained above agreed targets delivering best in class Customer experience. Drive initiatives and interventions to improve overall Transport Network quality.

Description:

Measure the network indicators and provide NWG with data/information.
Evaluate trends in network performance and recommend solutions to optimize network performance.
Improve network performance through regular network audit and trend/KPI analysis.
Ensure Regulatory Quality of Service (Qos) Compliance in Transmission Performance domain
Ensure pre/post checks after network change to ensure minimal disruption to network service performance, availability, and quality.
Escalate and follow-up till closure all Transmission network domain exceptions and ensure optimal restoration of network performance to agreed KPI target.
Monitor and ensure degradations on the Transmission Core and Access domain are escalated to the respective stakeholders.
Ensure resolution of escalated issues within SLA
Evaluate the impact of changes/parameter optimization on the Transmission Performance domain.
Generate Transmission Performance statistical analysis.
Provide insights and reports on the Transmission Core and Access network performance.
Carry out in-depth network performance investigations with the aim of optimizing the network and ensuring more efficient utilization of network resources.
Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning.

Education:

Bachelor’s degree in a field of Engineering, preferably Electrical/Electronics
Fluent in English

Experience:

3 – 7 years’ experience in Transmission operation/optimization/performance; with experience working with others

Experience working in a medium organization.
Technical experience in telecommunication environment especially in a multi-vendor environment
IT Technical Certification is an advantage.
Proficiency in Excel, BI and PowerPoint usage

Manager – SME Segment.Enterprise Business NG

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecom Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

To develop and execute strategic marketing plans for the micro sub segment of Nigeria’s MSME market segment and achieve market and value share goals in the short, medium, and long term, in line with MTNN strategic objectives.

Description:

Contribute to the ambition 2025 and Beyond with clear strategy to action and operational plans.
Plan and develop Small and Medium Segment growth strategy in conjunction with Solution Development, Brand & Communications, Sales Enablement, and other relevant units across MTNN.
Contribute to the understanding of the financial strength of key projects involving changes in subscriber numbers, cost of product or service delivery, marketing spend, average revenue per user (ARPU), return on investment (ROI), as well as proposing next steps.
Develop creative and innovative approaches to drive sustainable growth in the SME segment market.
Provide direction for the development of communications to drive understanding of value propositions and achieve business objectives.
Drive innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, the launch of products, product or process innovation, business model innovation, etc.
Utilize strong analytics skills to understand customer behavior and position solutions, working with relevant units across the business.
Apply research skills to accomplish business objectives; analyze data, search for patterns and trends, and develop key findings, conclusions, and indicated actions from qualitative and quantitative customer research.
Provide support for advertising, promotions, and events independently from the concept stage (agency briefing, script-storyboard development) to execution (production-flighting).
Identify, review, and monitor the demographic and vertical profiles of the SME segment.
Ensure the SME segment marketing strategies are based on clear value propositions that are aligned to maximize existing and new opportunities.
Evaluate new market opportunities for expansion and revenue growth.
Provide solution delivery and performance tracking support to Senior Manager, SME segment.
Drive technology and ICT usage and uptake across small and medium segments in Nigeria.
Implement key decisions made by the Senior Manager, SME Segment, ensuring that they are tailored to the needs of the segment.
Review market and internal conditions, develop marketing strategies that grow MTNN’s revenue streams, exceed individual targets and objectives, and assist the department in planning and developing budgets for the upcoming year.
Integrate quality management procedures into all business processes within the SME Segment function and their effective deployment on a day-to-day basis.
Use appropriate performance metrics and Customer Relationship Management (CRM) to routinely monitor progress against targets, taking appropriate managerial action to ensure all set targets and KPI’s are met or exceeded.
Provide any other necessary assistance required in support of the business plan or tactical plans agreed on an ad hoc basis.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.

Education:

A first degree in business administration, marketing, economics, finance, or any related discipline
Fluent in English
A master’s degree in business administration will be an added advantage.

Experience:

6–13 years’ experience, which includes:

A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
Experience working in a medium- to large organization
Experience in the enterprise market in the telecommunications industry
Experience in developing propositions, channel development, as well as sourcing new business opportunities
Knowledge of the functions and operations of the telecommunications industry.