Job Vacancies at MTN Nigeria Plc

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable.

It is through the compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Senior Manager – Segment Planning and Customer Intelligence

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecommunications Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

To maintain the organisation’s competitive position and profitability by formulating research and development programs; planning and directing all aspects of the organisation’s research and development policies, objectives, and initiatives.

Description:

Review internal and external activities in relation to the telecommunications industry and direct the development of business goals, policies, objectives and targets as part of the company’s planning and budgeting process.
Manage the development of viable plans for the operations of the department to support the company’s strategic initiatives detailing clear implementation roadmap and milestones.
Evaluate internal and external sources of intelligence on a continuous basis and carry out telecommunications industry related research / analysis to establish policies in conjunction with Senior Management.
Liaise with outsourced Call Center Vendors to resolve customer complaints in line with agreed customer support framework and SLAs.
Review and approve proposed forecasts and trends for traffic volumes and flow to the Call Center to ensure achievement of key KPIs.
Identify viable telecommunications business opportunities and trends and develop strong supporting business cases for Senior Management approvals.
Ensure compliance of customer registrations in line with the industry regulatory requirements.
Carry out periodic business process optimization and workflow reviews with the aim of achieving effectiveness of processes and improving operational efficiency.
Develop metrics required to measure business processes and performance, build tools and job aids for monitoring performance and identify performance variances to facilitate focus and intervention in critical areas for constant improvement.
Review and guide the generation of reports for requesting divisions and the MTN group.
Review telecommunications market research and assess their relevance to the business and activities of the organization, as well as identify implications for MTNN and possible responses.
Carry out value adding research in business areas relating to the telecommunications industry.
Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
Improve MTNN’s Net Promoters Score
Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
Drive planned strategy for the successful delivery of MTN Group and MTN transformation initiatives focusing on Customer centricity

Qualifications and Requirements:

Education:

First degree in Social science or any relevant discipline / Masters advantageous
Fluent in English and language of country preferable
Post graduate degree in a related field or an MBA is an advantage
Professional Qualification from a recognized Customer Relations Body

Experience:

9- 17 years working experience comprising:

Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
Worked across diverse cultures and geographies advantageous
Work experience must span the following areas:
- Business Planning
- Research & Development
- Project Management

Analyst – Special Projects.Finance

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecommunications Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

Monitor and ensure adequate control over financial administration, expenditure and asset management for the company

Description:

Provide site analysis reports to assist management in strategic decision making –
Obtain approval before funds are spent to achieve optimal Opex Management
Carry out periodic review on FISCON Policies, Processes and Procedures, ensuring conformity with MTN Quality Assurance.
Carry out all month end activities and ensure timely submission of accurate and complete reports.
Carry out all audit requirements for FISCON team
Follow up on received purchase orders to ensure prompt payment for goods and/or services.
Liaise with Project Managers for submission of supplier’s documents.
Provide accurate data for monthly accruals
To investigate and resolve all stakeholders’ concerns.
Collect, analyze, interpret and summarize data to generate statistical and analytical reports

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Qualifications and Requirements:

First degree Accounting or related discipline
Fluent in English

Experience:

3-7 years’ experience which includes

Minimum of 2 years’ experience in an area of specialization.
Experience working in a medium organization.

Accountant – Special Projects

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecommunications Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

To account for all company-wide Financial Operations activities (Fixed Assets, Carrier Operations, Revenue Management, Expenditure Operations, Business Support, Special Projects and General Ledger), support various divisions on financial issues and maintain commercial relationships with external stakeholders.

Description:

Invoice Processing and Management: Review and approve processed invoice and PO’s received; and ensure accurate receipt of Purchase Orders on ERP by user departments.
Manage Account Payable Process and Reporting: Supervise accounts payable process and reporting, ensuring alignment with MTNN’s financial policies and strategic objectives. Oversee the end-to-end payment process, including verification, approval, and reconciliation of lease rentals, ensuring accuracy and timeliness.
Withholding Tax & Statutory Deduction Management and Reporting: Manage appropriately, the databases of Withholding Tax deductions on vendors’ payments, withholding tax (WHT) deductions for remittance and analyse vendor sub-ledgers.
Customer Relationship Management: Educate vendor on account payable process and issues relating to vendor payment. Drive prompt resolution of supplier’s queries.
Vendor Account Reconciliation: Manage the process for reconciliation of supplier statement of account with MTNN financial systems.
Period Close: Perform period end close and month end reporting activities.
Vendor Management: Maintain vendor master data and ensure compliance with account payable process.
Compliance and Internal controls: Ensure compliance with MTNN policies, processes and local tax laws.
Training and Development: Provide training to new Analyst, Financial Operations-Special Project or cross-functional teams on AP processes and tools.
Audit: Liaison with Internal/External Auditors and Regulatory bodies on audit exercise.
Analyse/prepare relevant information for annual budget and financial forecasting; and assist in managing inter-company relationships.
Supervise/review operational cash flow projection and utilization as well as processing of account payable.
Work with Financial Operations Manager to identify /rectify error in the entry and remittance of Withholding Tax deductions.
Establish trends and benchmarks for cash transactions per accounts and prepare reports to assist with pricing decisions.

Qualifications and Requirements:

Education:

A first degree in any discipline, but a finance and management related degree is desirable.
A professional accounting qualification (ACA, ACCA, CPA, CIMA).
Fluent in English

Experience:

3-7 years’ experience which includes

Experience working in a medium organization
Experience in core accounting function
Knowledge of Microsoft Office tools
Experience in using an ERP system is desirable
Experience in Finance functions in the telecommunications industry would be an added advantage

Manager – Special Projects

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecommunications Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

To ensure functional and effective expenditure management systems and procedures for expenditure management tracking and reporting.

Description:

Oversee financial planning and analysis for I.H.S companies and ensuring alignment with organizational goals.
Ensure compliance with financial terms outlined in the I.H.S companies Terms of Agreement (ToA) and contracts.
Manage budgeting, forecasting, and financial reporting for I.H.S companies.
Monitor and control financial performance against the ToA and the contracts for I.H.S companies.
Implement cost-saving measures and financial strategies for all Tower Providers.
Ensure accurate financial planning, forecasting, and cost control for the I.H.S companies.
Ensure timely and accurate payments, including resolution of delayed payments.
Conduct risk assessments and recommend mitigation strategies.
Maintain compliance with financial regulations and internal policies.
Provide financial insights for strategic decision-making i.e dashboard and other metrics.
Formulate process for effective month end activities and ensure timely submission of accurate and complete accrual reports.
Establish effective process for the coordination and timely delivery of all audit requirements for FISCON team.
Establish process for effective coordination and delivery of management reports both for Opco & Group
Establish processes that query improprieties such that MTNN does not suffer any financial and reputational loss
Review all I.H.S contracts and ensure proper implementation of service level agreements.
Coordinate with internal departments to ensure financial alignment with the ToA and the contracts.
Lead financial audits and reviews of MTNN TowerCos
Develop and maintain internal financial policies and procedures.
Provide financial training and support to team members.
Align finance operations with corporate objectives, maintaining efficient workflow across departments.

Qualifications and Requirements:

Education:

First degree in Accounting or any other numerate discipline
Professional Accounting qualification (ACA/ACCA/CIMA or international equivalent)
MBA will be an added advantage.
Fluent in English

Experience:

6 – 13 years’ experience which includes:

Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
Experience working in a medium to large organization
Experience in Business Development.
Experience working with Telco Systems

Representative – Sales and Trade Development Shendam

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecommunications Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory.
To drive visibility and brand affinity within assigned territory for competitive edge.

Description:

Confirm that sub dealers and dealer branches are contacted and stock receipt/movement verified.
Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
Provide weekly/monthly sales activity report and market intelligence report to field service engineers
Monitor and report back on network quality and other sales impacting indices in territory covered
Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
Identify, classify and support all players in channels of distribution and ensure weekly/monthly database update
Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
Direct all channel participants to MTN identified growth area within your territory
Establish consistent channel standards including branding as per channel recommendation.
Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
Support all identified outlets with 100% merchandizing as appropriate and defined.
Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
Resolve all issues/queries with regards to activations, products and promotions
Gather market information and provide feedback to management.

Qualifications and Requirements:

Education:

First degree Preferably social sciences
Fluent in English

Experience:

1–3 years’ experience in an area of specialization, with experience working with others

Experience working in a medium organization
Sales and Marketing experience in a fast-moving consumer goods environment

Manager – FTTH Project

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecommunications Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

To lead the end-to-end deployment of FTTH infrastructure in alignment with our long-term connectivity and customer experience goals. To bring both technical expertise and operational foresight to drive high-performance delivery through cross-functional collaboration, third-party vendor engagement, and strategic resource planning.

Description:

Develop FTTH rollout roadmaps with clear milestones, dependencies, and resource needs.
Implement digital tools and dashboards to improve delivery tracking and reporting.
Enforce quality assurance frameworks and site audit protocols.
Drive operational standardization across different geographic locations and vendors.
Ensure compliance with health, safety, and environmental regulations.
Lead project review meetings, lessons-learned sessions, and post-implementation audits
Collaborate with commercial teams to prioritize high-demand areas and customer segments.
Monitor service availability and installation readiness for timely customer onboarding.
Minimize disruption to communities during rollout by coordinating with local authorities.
Align project delivery with SLAs tied to customer expectations.
Use customer feedback to shape future rollout design and territory prioritization.
Manage third-party vendors and contractors to ensure adherence to timelines and standards.
Interface with government agencies for permits, rights-of-way, and local approvals.
Present regular progress reports to internal leadership.
Address escalations from municipalities, landlords, or community leaders.
Support investor confidence through transparent reporting and delivery assurance.
Align efforts with internal teams (legal, finance, operations) for unified execution.

Education:

Bachelor’s degree in Telecommunications Electrical/Electronics/Computer Engineering Project Management, or related field
A Management degree is desirable.
Project Management Education or Certification (PMP, Scrum Agile, etc)
Professional Certification desirable in: – IT (ITIL, TOGAF, etc), Quality (Six Sigma, etc),
Fluent in English

Qualifications and Requirements:

Experience:

6 – 13 years’ experience which includes:

5+ years of experience in telecom infrastructure deployment, with a strong focus on FTTH or fiber optics projects.
Proven track record of delivering large-scale connectivity projects in complex, multi-vendor environments.
Strong understanding of fiber network architecture, planning tools, and GIS.
PMP, PRINCE2, or similar project management certification is a plus.
Exceptional communication, leadership, and stakeholder management skills.
Analytical mindset with a proactive approach to problem-solving.

Administrator – Reward.Human Resources

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecommunications Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

To coordinate, provide and implement an efficient administrative support to the Reward and Recognition function.

Description:

Provide support to HR Reward & Recognition processes such as – Short term incentives, long term incentives, Annual salary review, Benefits claim, Staff recognition, Company assets allocation, etc.
Provide support to ensure the regulatory requirements of the organization are met as it relates to employee compensation and benefits.
Organize and maintain all physical remuneration related records.
Implement pre-employment reward related processes, such as obtaining relevant information from prospective new hires, scheduling prospective new hires for pre-employment medical tests, etc.
Communicate resumption of new employees and change in employment details for existing employees to relevant stakeholders.
Support staff onboarding – guide new staff in completing forms, offer acceptance, enrolment forms, data capture, etc.
Support monthly staff payroll cycles, e.g. scanning, making copies, obtaining resumption dates.
Support generation of letters and update database – offer of employment, promotions, acting assignments, job rotation, project participation, change in employment details, exits, bank domiciliation / introduction, pension related letters, etc.
Provide logistics support for MTNN Employee Retirement Scheme (ERS) including Performance review/Board of Trustees meetings, early payout processing, etc.
Support staff exit management process – communication to Banks / other stakeholders / ex-employees, retrieval or purchase of company assets, advice to salaries on payout of entitlements, pension payouts, etc.
Prepare daily/weekly/monthly/etc. reports as required.
Undertake and provide support to other deliverables as assigned by line manager.

Qualifications and Requirements:

Education:

BSc/HND, preferably in a numerate field or any other relevant field.
Fluent in English.

Experience:

1-3 years’ work experience in a small to medium sized organization including any of:

Experience in Compensation and Benefits or Payroll administration.
Experience in a Business/Financial Acumen role.

Accountant – Financial Operations Special Project

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Telecommunications Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

To account for all company-wide Financial Operations activities (Fixed Assets, Carrier Operations, Revenue Management, Expenditure Operations, Business Support, Special Projects and General Ledger), support various divisions on financial issues and maintain commercial relationships with external stakeholders.

Description:

Invoice Processing and Management: Review and approve processed invoice and PO’s received; and ensure accurate receipt of Purchase Orders on ERP by user departments.
Manage Account Payable Process and Reporting: Supervise accounts payable process and reporting, ensuring alignment with MTNN’s financial policies and strategic objectives. Oversee the end-to-end payment process, including verification, approval, and reconciliation of lease rentals, ensuring accuracy and timeliness.
Withholding Tax & Statutory Deduction Management and Reporting: Manage appropriately, the databases of Withholding Tax deductions on vendors’ payments, withholding tax (WHT) deductions for remittance and analyse vendor sub-ledgers.
Customer Relationship Management: Educate vendor on account payable process and issues relating to vendor payment. Drive prompt resolution of supplier’s queries.
Vendor Account Reconciliation: Manage the process for reconciliation of supplier statement of account with MTNN financial systems.
Period Close: Perform period end close and month end reporting activities.
Vendor Management: Maintain vendor master data and ensure compliance with account payable process.
Compliance and Internal controls: Ensure compliance with MTNN policies, processes and local tax laws.
Training and Development: Provide training to new Analyst, Financial Operations-Special Project or cross-functional teams on AP processes and tools.
Audit: Liaison with Internal/External Auditors and Regulatory bodies on audit exercise.
Analyse/prepare relevant information for annual budget and financial forecasting; and assist in managing inter-company relationships.
Supervise/review operational cash flow projection and utilization as well as processing of account payable.
Work with Financial Operations Manager to identify /rectify error in the entry and remittance of Withholding Tax deductions.
Establish trends and benchmarks for cash transactions per accounts and prepare reports to assist with pricing decisions.

Qualifications and Requirements:

Education:

A first degree in any discipline, but a finance and management related degree is desirable.
A professional accounting qualification (ACA, ACCA, CPA, CIMA).
Fluent in English

Experience:

3-7 years’ experience which includes

Experience working in a medium organization
Experience in core accounting function
Knowledge of Microsoft Office tools
Experience in using an ERP system is desirable
Experience in Finance functions in the telecommunications industry would be an added advantage