Fresh Job at Opay Nigeria

OPAY – We’re one of the leading professional services firms in the country with offices in Lagos, Abuja and Port Harcourt, over 1000 staff and 31 resident partners. We are committed to serving as a force for integrity, good sense and wise solutions to the problems facing businesses and the capital markets.

OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, pay bills, and order food and groceries.

Fulfilment Officer

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Banking Jobs
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Job Description:

The Fulfilment Officer is responsible for ensuring the timely, accurate, and cost-effective delivery of OPay card orders to customers across Nigeria. This role involves coordinating end-to-end order processing, working closely with third-party logistics (3PL) partners, and internal stakeholders to ensure seamless delivery and high customer satisfaction. The officer will ensure all fulfilment activities are aligned with business goals, service level agreements (SLAs), and company ethics.

Reporting Line:

Reports to the Logistics Manager

Key Responsibilities

Manage end-to-end order fulfilment, ensuring timely, accurate, and cost-effective delivery of OPay cards to customers nationwide.
Coordinate and supervise third-party logistics (3PL) partners to meet service expectations and uphold OPay\’s standards.
Monitor daily fulfilment operations, identifying process gaps and proposing improvements based on data insights.
Handle returned orders efficiently and ensure re-fulfilment is completed promptly to maintain service quality.
Work cross-functionally with internal teams to align fulfilment operations with broader logistics and business goals.
Track performance against KPIs and SLAs and recommend actions to improve delivery outcomes and partner efficiency.
Ensure compliance with operational procedures, data security policies, and regulatory requirements related to fulfilment.
Escalate unresolved or high-impact issues to the Logistics Manager for timely intervention.