Customer Support Officer at Salpha Energy Limited

Salpha Energy Limited is a Nigerian company focused on providing affordable and sustainable solar energy solutions. Their mission is to address energy poverty by offering innovative solar products that cater to homes, businesses, and rural communities.

Salpha Energy offers a range of solar products, including solar kits and home systems, designed to provide reliable electricity to off-grid areas. They are committed to creating a cleaner and more sustainable future by harnessing renewable energy sources.

Applications are currently being accepted from interested candidates for the role of customer support officer at Salpha Energy Limited.

Customer Support Officer

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria.
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

• We are seeking a proactive and articulate Customer Service Officer to join our Communications Department.
• In this role, you will be responsible for crafting clear, compelling messaging around our solar energy solutions while delivering excellent customer support.
• You’ll play a key part in communicating our mission, supporting customer engagement, and reinforcing our brand as a leader in clean energy.

Specific Responsibilities
Customer Support:

• Serve as a first point of contact for customer inquiries via phone and chats.
• Provide timely, accurate, and empathetic responses to client questions and concerns.
• Utilize strong communication and interpersonal skills to ensure customer satisfaction and retention.
• Follow up with sales and technical teams to ensure customer satisfaction and issue resolution.
• Follow up with customers post-service to gauge satisfaction and encourage feedback/testimonials.

Departmental Support:

• Support the implementation of communication strategies that promote our brand, customer success stories, and sustainability initiatives.
• Assist with creating and editing marketing collateral, sales materials, and web content that reflect our voice and values.
• Close sales from contacts generated through Ads
• Collaborate with internal teams to gather product updates, customer testimonials, and field content to share across channels.

Documentation and Reporting:

• Maintain accurate records of customer interactions and issues on the drive for management review.
• Prepare and submit regular reports on customer inquiries, resolutions, and feedback.

Google Suite Proficiency:

• Utilize Google Word and Sheet to create and manage documents, reports, and spreadsheets efficiently.

Problem Solving:

• Employ excellent problem-solving skills to address customer issues and escalate more complex problems when necessary.
• Remain calm and effective under pressure, demonstrating a quick learning ability.

Qualifications and Requirements:

• Bachelor’s Degree in Marketing, Communications, Public Relations, Business, or a related field.
• 3 – 5 years of experience in a customer service or marketing communications role.
• Candidates living on the Island are advised to Apply.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Proficient in Microsoft Office, Google Suite, and content creation platforms.
• Ability to multitask and work in a fast-paced, mission-oriented environment.

Additional Qualifications:

• Familiarity with renewable energy or sustainability-focused industries.
• Experience with digital marketing, SEO, or social media management.

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Social Media Officer

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria.
• Category: Media Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

• We are looking for a passionate and purpose-driven Social Media Officer to help tell our story, promote clean energy solutions, and grow our digital presence.
• As part of a forward-thinking solar renewable energy company, you will play a key role in educating, engaging, and inspiring our audience through compelling social media content and campaigns.

Key Responsibilities

• Develop and execute social media strategies to increase brand awareness, engagement, and conversions.
• Develop and implement social media strategies aligned with the company’s mission and brand voice.
• Plan, create, and schedule content across platforms including LinkedIn, Instagram, Facebook, X/Twitter, and TikTok, with a focus on clean energy education, Product/Brand visibility, project highlights, and community impact.
• Work closely with the technical and sales teams to translate complex solar solutions into simple, engaging posts for diverse audiences.
• Collaborate with marketing, design, and communications teams to ensure brand consistency.
• Monitor conversations, respond to inquiries, and actively engage with followers to build a strong online community.
• Monitor competitors and industry trends for opportunities and threats.
• Track performance metrics and generate reports to evaluate ROI and optimize future campaigns.
• Stay informed about trends in renewable energy, sustainability, and digital marketing.
• Support content creation for campaigns, partnerships, and events, including visual assets and short videos.
• Support crisis communication and reputation management on digital channels when needed.
• Assist with managing paid ads and boosting key content as needed.
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Stay up-to-date with current technologies and trends in social media, design tools and applications

Qualifications and Requirements:

• Bachelor’s Degree in Marketing, Communications, Environmental Studies, or a related field.
• 3+ years of experience managing professional social media accounts.
• Strong storytelling and copywriting skills, especially around sustainability and innovation.
• Proficiency with tools such as Canva, Adobe Creative Suite, and social media management platforms (e.g., Buffer, Hootsuite).
• Familiarity with solar energy or renewable energy concepts is a strong advantage.
• Creative thinker with an eye for visual content and trends.
• Data-driven with the ability to interpret analytics and adjust strategies.
• General knowledge of Search Engine Optimization and internet ranking for web content
• Relevant experience determining a target audience and how to cater unique marketing campaigns to capture their attention
• Strong understanding of marketing strategy and how to effortlessly utilize these concepts throughout various forms of outreach
• Understanding of graphic design principles
• Any professional certifications would be an added advantage

Preferred Qualifications:

• Experience working in a mission-driven or sustainability-focused organization.
• Basic video editing skills.
• Understanding of environmental issues and climate change communication.