Customer Service Representative at LifeBank Nigeria

LifeBank Nigeria is a service that supplies hospital resources and aims to streamline the procurement process for hospitals.

It operates in Nigeria, Ethiopia, and Kenya. LifeBank likely focuses on providing a reliable supply chain for critical medical items, which is essential for healthcare delivery in these regions.

We are hiring!

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Customer Care Jobs
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Job Description:

The customer service agent is the first line of contact for LifeBank customers.
The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.

Responsibilities

Oversee call center operations to maintain efficiency and effectiveness.
Complete bi-weekly vendor reconciliations within 24 hours.
Regularly review and enforce compliance with the unit’s SOPs.
Prepare weekly schedules for CSAs.
Conduct QA reviews on all calls received during the week.
Ensure the accuracy of order details on Lite.
Reconcile daily cash sales for Lagos and other cities.
Define and track KPIs for team members.
Prompt escalation of any issues to the Operations Lead.
Perform other assigned duties.

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Qualifications and Requirements:

Qualifications: B.Sc or HND in Marketing, Mass communication or any related discipline
2 – 3 years experience in a similar role with at least one year of leadership experience
Excellent communication and analytical skills
A can do personality and willingness to serve.

How to Apply

Identify the qualification needed
Interested and qualified candidates should send their CVs to: team@lifebank.ng using the Job Title as the subject of the email.