Customer Service Representative at FMR Agency

Future Moves Recruitment Agency (FMR Agency) is a licensed HR firm specializing in comprehensive human resource solutions. They offer end-to-end HR services, suggesting a broad range of expertise within the HR field.

Their mission is to enhance business productivity by providing tailored HR solutions that align with clients’ strategic goals.

Applications are invited from interested and qualified candidates to apply for the role of Customer Service Representative at FMR Agency.

Customer Service Representative

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Delta| Nigeria.
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

FMR Agency is seeking for a Customer Care Representative, who will be the first point of contact for customers, providing them with exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring customer satisfaction while adhering to company policies and procedures.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person
• Troubleshoot and resolve customer complaints or concerns efficiently and effectively.
• Maintain accurate customer records and document all interactions in the company’s database.
• Stay informed about company products, services, and policies to provide accurate information to customers.
• Identify opportunities to upsell or cross-sell products and services based on customer needs.
• Gather and document customer feedback to identify trends and areas for improvement.
• Participate in training sessions and ongoing professional development.

Qualifications:

• BSc or HND in Mass Communication or English language.
• Minimum of 3 years’ experience in a customer service or customer support role.
• Strong verbal and written communication skills.
• Proficient in using customer service software and Microsoft Office Suite.
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• A positive attitude and a strong commitment to customer satisfaction.

Benefits:

• Salary N70,000 monthly plus 10% commission structure.
• Health insurance package after 12 months
• Home ownership contribution

HR Intern

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria.
• Category: Human Resources Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

Join any of these WhatsApp Groups to receive Job Alerts on WhatsApp

• Jetmis Job Portal 1
• Jetmis Job Portal 2
• Jetmis Job Portal 3

Qualifications and Requirements:

Salary: N70,000 – N100,000 net

Requirements;

•  An HND/BSC in a relevant field, such as HR, Administration, or management.
• 0 – 2 years work experience in a HR, Administration or Customer Service
• Candidates must reside in Isolo axis or its environs

Executive Head Chef

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Abuja | Nigeria.
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

Key Responsibilities:

Culinary Leadership:

• Develop and oversee menus, ensuring exceptional quality and creativity in American, Italian, and Asian dishes.
• Maintain high standards of food preparation, presentation, and taste.

Team Management:

• Recruit, train, and mentor kitchen staff, fostering a culture of excellence.
• Schedule and supervise kitchen operations, ensuring seamless workflow and efficiency.

Operational Excellence:

• Monitor kitchen supplies, inventory, and equipment to ensure optimal performance and cost control.
• Maintain strict adherence to health, hygiene, and safety standards.

Innovation and Menu Development:

• Introduce new recipes and seasonal menus to enhance the dining experience.
•  Stay updated with global culinary trends to maintain a competitive edge.

Guest Satisfaction:

• Collaborate with the front-of-house team to address guest preferences and ensure exceptional dining experiences.
• Handle special events, VIP requests, and customized menu requirements.

Qualifications and Requirements:

• Minimum of 8 years of experience as a Chef, including 3+ years as an Executive Chef.
• Expertise in American, Italian, and Asian cuisines.
• Proven experience in a five-star hotel or upscale restaurant.
• Culinary degree or equivalent certification from a recognized institution.
• Strong leadership, organizational, and communication skills.
•  Passion for innovation and commitment to culinary excellence.

Salary: ₦500,000 – ₦800,000  

Other Benefits: Housing + Feeding

Outstation Supervisor

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria.
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

FMR Agency is looking for an experienced Outstation Manager to oversee and manage laundry operations at our client branch locations. The ideal candidate will ensure smooth workflow, maintain quality standards, manage logistics, and lead teams to deliver excellent service while optimizing efficiency.

Key Responsibilities:

• Oversee daily laundry operations at outstation facilities, ensuring high-quality service and timely delivery.
• Manage staff recruitment, training, and performance to maintain operational efficiency.
• Coordinate logistics and supply chain management for detergents, equipment, and delivery schedules.
• Ensure compliance with health, safety, and environmental regulations.
• Monitor machine maintenance and troubleshooting to prevent downtime.
• Handle customer service issues and client relationships in the outstation location.
• Prepare operational reports, budget forecasts, and cost-control measures.

Qualifications and Requirements:

• Proven experience in operations management, preferably in the laundry or service industry.
• Strong leadership and problem-solving skills.
• Ability to manage remote teams and coordinate logistics efficiently.
• Knowledge of laundry equipment, fabric care, and cleaning chemicals.
• Excellent communication and customer service skills.

Salary: 120,000 plus

Transportation (N50,000)

Operations Manager

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Ekiti | Nigeria.
• Category: Admin Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

FMR is  seeking a highly skilled and experienced Operations Manager to oversee the daily operations of our client restaurant. The ideal candidate will be responsible for ensuring smooth service, managing staff, maintaining high-quality standards, and optimizing operational efficiency. This role requires strong leadership, problem-solving skills, and a customer-first mindset.

Key Responsibilities:

Operations & Efficiency:

• Oversee daily restaurant operations to ensure seamless service.
• Implement and improve operational procedures to enhance efficiency and reduce costs.
• Monitor food and beverage inventory, ordering supplies as needed.
• Ensure compliance with health, safety, and sanitation regulations.

Staff Management & Training:

• Recruit, train, and supervise restaurant staff, including front-of-house and back-of-house teams.
• Schedule shifts and ensure adequate staffing levels.
• Conduct performance reviews and provide coaching for employee development.
• Handle staff conflicts and resolve issues professionally.

Customer Experience & Service Quality:

• Maintain high customer service standards and address customer concerns promptly.
• Monitor and respond to guest feedback to enhance satisfaction.
• Ensure food presentation and service align with brand standards.

Financial Management:

• Assist in budgeting, forecasting, and cost control measures.
• Track daily sales, monitor expenses, and analyze financial reports.
• dentify opportunities to increase revenue and reduce waste.

Marketing & Business Growth:

• Work with marketing teams to promote the restaurant and drive sales.
• Develop strategies for customer retention and loyalty programs.
• Organize special events or promotions to attract new customers.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum 3-5 years of experience in restaurant management or operations.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in restaurant management software and POS systems.
• Ability to work in a fast-paced environment and handle pressure.

Location: Ado-Ekiti, Ekiti State

Salary: 200,000 gross

Other Benefits: Annual Rent Subsidy & Leave Allowance

Ticketing Officer

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Oyo | Nigeria.
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Job Description:

FMR Agency is seeking a detail-oriented Ticketing Officer to manage ticket reservations, sales, and customer inquiries. The role involves handling bookings, issuing tickets, processing payments, and providing excellent customer service while ensuring accuracy and efficiency in all ticketing transactions.

Key Responsibilities:

• Ticket Booking & Sales: Process customer bookings, reservations, and ticket sales via online systems, phone, or in person.
• Customer Service: Assist customers with ticket-related inquiries, including pricing, availability, refunds, and cancellations.
• Payment Processing: Handle various payment methods, issue invoices, and ensure accurate transaction records.
• System Management: Use ticketing software (e.g., Amadeus, Galileo, Sabre for travel; Eventbrite for events) to issue and manage tickets.
• Documentation & Reporting: Maintain accurate records of sales, transactions, and booking details for audit purposes.
• Policy Adherence: Ensure compliance with company policies, industry regulations, and travel/event terms and conditions.
• Problem Resolution: Address and resolve customer complaints, booking errors, or system issues promptly.
• Collaboration: Work with other departments (operations, finance, customer support) to ensure seamless service delivery.