Customer Service Representative At Cloverleaf Care

• Location: Remote – Nigeria (Pan Nigeria)
• Job Position: Customer Service Representative
• Employer: Cloverleaf Care (We are a direct employer, not a recruitment agency)

Position Details:

✔ Role: Customer Service Representative (Non-IT)
✔ Experience Required: 3+ years
✔ Work Schedule: US Day Shift (5:30 PM – 2:30 AM WAT, Monday–Friday)
✔ Work Environment: 100% Remote (Work from Home)

Our Hiring Process – What to Expect

Step 1: After applying, you’ll receive an email with a required questionnaire to tell us more about yourself.
Step 2: We’ll review your responses and email you the next steps.
Step 3: Keep using the same email for all correspondence regarding your application.
Step 4: Check your spam folder! All emails will come from an address containing “cloverleaf-care.breezy-mail.com”. Mark it as “Not Spam” to receive future updates in your inbox.
Do NOT email company addresses or call us—all inquiries are managed online. You’ll receive an email update at each stage of the process.

From One of the Staff:

“I currently work for Cloverleaf Care and love it! I feel respected, appreciated, and valued. The company genuinely cares about its clients and employees, ensuring exceptional care for all. The positive workplace culture encourages collaboration and input from every team member.”

Customer Service Representative – Job Duties

As a Customer Service Representative, you will be responsible for:

Scheduling & Coordination:

• Organize and manage daily activities of healthcare workers.
• Match caregivers with clients to ensure top-tier service.

Talent Acquisition & Retention:

• Screen and hire qualified caregivers.
• Build strong relationships with field staff and promote employer branding.
• Foster engagement to retain the best talent.

Customer Service & Team Collaboration:

• Take initiative to develop strong rapport with US-based team members.
• Answer phone calls and deliver exceptional customer service.

Operational & Administrative Support:

• Manage the service delivery platform to uphold company standards.
• Prepare daily and weekly staffing reports.
• Support payroll functions.
• Provide HR assistance to healthcare workers.

Job Requirements – Customer Service Representative

Experience & Skills:
✔ 3+ years in a Customer Service role
✔ Fluent English (Native-level) – Both spoken & written (Required)
✔ Advanced computer skills – Proficiency in documents, spreadsheets, and web applications (Required)
✔ Excellent problem-solving abilities
✔ Highly organized, detail-oriented, and a strong multi-tasker
✔ Self-motivated with exceptional time-management skills

Customer Service & Communication:
✔ Crystal-clear phone communication and HD-quality video during the hiring process
✔ Experience handling US/UK customer service is a plus
✔ Excellent phone etiquette and customer service skills

Work Environment & Ethics:
✔ Dedicated home office setup
✔ Stable high-speed internet connection
✔ Strong work ethic, professionalism, and respect for company culture
✔ Work Shift: 5:30 PM – 2:30 AM WAT, Monday – Friday

Job Benefits – Why Join Us?

• Competitive Pay!
• Career Growth! – Advance your career with a professional organization using industry-leading processes & cutting-edge technology.
• 100% Permanent Work from Home! – Enjoy a flexible, friendly, and fun work environment with a company that has a proven 10-year track record of remote careers.
• Training & Education! – Gain valuable skills and continuous learning opportunities.
• Recognition & Rewards! – Get acknowledged and rewarded by management for your hard work.

How to Apply – Customer Service Representative

✅ Apply Online:
Visit our job portal: Cloverleaf Care Job Portal

✅ Apply via Email:
Submit a complete resume and cover letter by clicking the “Apply Now” button on this page.

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