Customer Relationship Officers at Careers Verified

Careers Verified specializes in providing fast and accurate verification and background checks, assisting businesses in making informed hiring decisions.

They focus on delivering trustworthy insights and creating opportunities by sourcing talent and offering innovative solutions.

Customer Relationship Officers (Fintech)

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria.
Category: Customer Care Jobs
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Job Description:

As a Customer Relationship Officer (CRO), you will serve as the key point of contact between our customers. Your role is to build strong, long-term relationships, support digital onboarding, resolve queries efficiently, and ensure customer satisfaction across the lifecycle.

Key Responsibilities:

Act as the first point of contact for customer inquiries via phone, email, chat, and social media.
Guide customers through digital onboarding and KYC processes.
Educate clients on fintech products and services, including loans, wallets, investments, or payment solutions.
Resolve product or service issues promptly, collaborating with internal teams as needed.
Monitor customer usage and proactively engage inactive or at-risk users.
Maintain detailed records of customer interactions and feedback using CRM tools.
Collect and escalate user insights to product teams to improve customer experience.
Support marketing and upselling of new features or products.

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Qualifications and Requirements:

Bachelor’s degree in Business, Finance, Marketing, or related field.
2–4 years of experience in customer-facing roles, preferably in fintech, banking, or tech startups.
Excellent communication and interpersonal skills.
Proficiency with CRM tools (e.g., Salesforce, Zoho), chat systems, and Microsoft Office/Google Workspace.
Strong problem-solving skills and a customer-first mindset.

How to Apply

Identify the qualification needed
Interested and qualified candidates should forward their CVs to: recruitment@careersverified.net using the position as the subject of the email.